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Customer Service

Order Status

An email confirmation will be sent to you as soon as your order is received. Once your item has shipped, a second confirmation will be sent which will include a tracking number for your shipment. You can check the status of your order at any time by signing into My Account and selecting the My Orders option.


ArticleAnd.com accepts the following forms of payment: Visa, Mastercard, American Express, and Paypal


*An 8.875% state sales tax may be applicable to merchandise shipped to a New York address.


Shipping & Handling

Orders placed Monday through Friday before 3:00 pm EST (excluding holidays) will be shipped the same day, pending item availability and credit card verification. Orders placed Saturday and Sunday will ship out the following Monday.

 

Orders are processed and shipped from Brooklyn, New York.


Rates

Domestic
USPS Priority Mail 3-7 Business Days FREE
USPS Priority Mail 2-3 Business Days $7.50
UPS Ground 5-7 Business Days $15.00
FedEx 2 Day 2 Business Days $38.00

 

International
USPS International Priority 7-14 Business Days $35.00
USPS International Express 5-10 Business Days $39.00

 

In-Store Pick Up
In-store pick up, with no shipping charges, is available for our local customers. Select In-Store Pick Up at Checkout and your items will be available immediately for pick up at our Brooklyn store.

Gift Cards

Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be used towards the purchase of any items and will never expire. Please contact orders@articleand.com for more information.


Returns & Exchanges

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 days of receipt for an online merchandise credit or refund. All returned items must be in their original condition (unworn, unwashed) with all tags attached. Footwear will only be accepted if returned in their original, undamaged shoe box and without postal labels. Bathing suits, sock and tights, and hats are final sale and therefore not eligible for return or exchange. We will notify you via email when your return has been processed. Please note that shipping and handling and customs charges are non-refundable.

 

*Please make sure to include original invoice or completed return form with your return or exchange.

 

Returns
Securely pack and seal the merchandise along with the completed Return/Exchange form in an appropriate shipping box or envelope, and send it via an insured service to the address below. Please understand that we are not able to accept responsibility for packages that we do not ship ourselves.

 

*All Sale Items Are Final Sale

 

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.


Please send all returns and exchanges to:

ArticleAnd.com
198 Smith Street
Brooklyn, NY 11201
718-852-3620


Privacy Policy

Protecting your information is our highest priority. Your credit card information is safe. All orders are transmitted over secure internet connections using advanced SSL (Secure Sockets Layer) encryption. In order to protect customers to the fullest extent, ArticleAnd.com does not store your credit card information at any time.

 

Your personal information will never be disclosed to anyone.


Contact Us

We’re Here to Help!

Please contact us if you have any questions at

orders@articleand.com

or call us directly at 718-852-3620


Customer Service Hours:
Monday through Friday, 9 AM to 5 PM Eastern Standard Time

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